Service Delivery Manager

Due to recent customer growth throughout the Riverina region, we are seeking applications for a Service Delivery Manager to join the Kirinari Team located in Griffith.Kirinari is a dynamic, expanding provider that delivers high quality services in NSW and Victoria. Our business is growing at a rapid rate providing services to National Disability Insurance Scheme customers. We employ over 1000 staff and provide a fun and proactive team environment with great job satisfaction.About the PositionThe Service Delivery Manager - Disability (SDM) will oversee the performance of our teams across the region in our Supported Independent Living Accommodation (SIL) and High Drop-in Support customers. You will oversee staff performance and ensure that staff are engaging with customers and are following any behaviour support plans, IPRP’s, medical requirements and personal care to ensure customer, staff and community safety and wellbeing.This position will implement policies and procedures directed through Head Office and maintain NDIS standards to ensure a compliant environment across the region. You will develop cost effective SIL Rosters of Care and manage the delivery of services to ensure participants, services and business plan goals are achieved.You will be responsible for new customer transitions and existing customer relocations including, staff training, organising aids/equipment, mandatory documents, customer/family communication, rosters/roster adjustments, OT assessments, house modifications and physically assisting with the move as required.The SDM will perform additional hours to meet the expectations of the position as required. This position reports directly to the Operations Manager and will require travel across the Griffith region.RequirementsExtensive experience in Community Services Previous experience leading teams is highly regardedPrevious experience in disability (group home environment) is highly regardedAbility to communicate effectively and positively influence othersStrong leadership skills with the ability to manage a region with varying prioritiesAbility to analyse processes and make recommendations for procedure development and process improvementAbility to obtain a NDIS Workers Check before commencement Ability to obtain a NSW Working With Children Check before commencementCurrent Drivers LicenseWhat’s on offer?Competitive salary on offer (pending qualifications, skills and experience)Salary packaging available (additional $15,900 tax free pa)Annual Leave (5 weeks) Learning and development opportunitiesSupportive team environmentRewarding career pathways with opportunities for further growthCome join us!To join our vibrant teams please submit your resume and cover letter outlining your qualifications, skills and suitability for the position.Applications close by 9am, Monday 29th November 2021. Due to the high volume of applications, the recruitment process will commence before the closing date.For more information, please contact the Operations Manager on 02 6056 2111.You must have the right to live and work in Australia. 92000 AUD Coffs Harbour 2450