Due to recent customer growth throughout the Riverina region, we are seeking applications for an additional Service Delivery Manager to join the Kirinari Team located in Wagga Wagga. The region includes Wagga and surrounds.Kirinari is a highly reputable and respected disability support service providing essential care and high-quality support to enrich the lives of our customers. Kirinari employ over 1000 staff in various regions across VIC and NSW. Our core values guide our strong service delivery to enact positive change and choice in the lives of the clients we support.About the PositionThe Service Delivery Manager (SDM) will oversee the performance of our teams across the region in our Supported Independent Living Accommodation (SIL) and High Drop-in Support customers. You will oversee staff performance and ensure that staff are engaging with customers and are following any behaviour support plans, IPRP’s, medical requirements and personal care to ensure customer, staff and community safety and wellbeing.This position will implement policies and procedures directed through Head Office and maintain NDIS standards to ensure a compliant environment across the region. You will develop cost effective SIL Rosters of Care and manage the delivery of services to ensure participants, services and business plan goals are achieved.You will be responsible for new customer transitions and existing customer relocations including, staff training, organising aids/equipment, mandatory documents, customer/family communication, rosters/roster adjustments, OT assessments, house modifications and physically assisting with the move as required.The SDM will perform additional hours to meet the expectations of the position as required. This position reports directly to the Operations Manager and requires travel across the Riverina region.RequirementsExtensive experience in the Community Services sectorPrevious experience leading teams is highly regardedPrevious experience in disability (group home environment) is highly regardedAbility to communicate effectively and positively influence othersStrong leadership skills with the ability to manage a region with varying prioritiesAbility to analyse processes and make recommendations for procedure development and process improvementAbility to obtain a NDIS Workers Check before commencement Ability to obtain a NSW Working With Children Check before commencementCurrent Drivers LicenseWhat’s on offer?Competitive salary on offer (pending qualifications, skills and experience)Salary packaging available (additional $15,900 tax free pa)Annual Leave (5 weeks) Learning and development opportunitiesSupportive team environmentRewarding career pathways with opportunities for further growthCome join us!This is a great opportunity to secure employment with a recognised and essential support service. With digital on boarding, we strive to ensure your application turnaround is efficient and hassle free!To join our vibrant teams please submit your resume and cover letter outlining your availability, suitability for the position and relevant qualifications.Applications close by 9am, Monday 7th February 2022. Due to the high volume of applications, the interview process will commence before the closing date.For a confidential discussion, please contact recruitment on recruitment@kirinari.com.au or 02 6056 2111.You must have the right to live and work in Australia. AUDWagga Wagga2650
